LLM-powered support-ticket triage service (Python / FastAPI)
$60–$90/hr
- Python
- FastAPI
- LLM
- OpenAI
- PostgreSQL
Payment verified · 4.8★ · $5,200 spent · United Kingdom · 11 proposals
We get ~2,000 support tickets a week and want an internal service that classifies them, extracts the key fields, drafts a first reply and routes to the right queue. Python + FastAPI, PostgreSQL for storage, and an LLM API of your choice (we're open to OpenAI or Anthropic). We care about evaluation: a small labelled set and a way to measure accuracy. Human agents stay in the loop — nothing is sent automatically.